Techstream connection problem ( help )

[prince30003]

Techstream could not communicate with ecu

I am using a 2 device 1- vxdiag nano      2- MongoosePro JLR 

I use  2 laptop 1- win 7 64 bit   2- win 10 64 bit

Please help

[nepomny]

Poor photo quality. Pop-up Windows cannot be read.

[prince30003]

[zhaohua198636]

Должна быть системная проблема

[kaunoo]

It can be that it is poor communication or the cable is not good.

[HurtLocker]

Скорее всего нет соответствующего драйвера комовского порта